Terms of Sale:
Full payment, including shipping and handling is required with order. No work will proceed until payment is received. No refunds once your order has been verified. No partial refunds for work not completed.

Refund Policy:
All sales are final. No refunds are available on orders unless work has not been started and the refund is requested the same business day. In the case of a refund on an order that work has not started, a $20 processing fee will be charged.

You are 100% responsible for your digital file:
If your file is not submitted properly Advance Designs cannot be held responsible. Actual final cut size may slightly vary due to bleeds and cut set-up. The Advance Designs logo and telephone number must go on all orders we design (excluding business cards). Carefully review and double-check the design(s). Client is responsible for correct spelling, correct names (producers, Dj?s, events name, etc.), correct phone numbers, correct dates, correct addresses, correct e-mail addresses and all other important facts pertaining to the design. Make sure that all maps are accurate, and street names are correct. The client must pay for any changes or allegations to the designs that were not described in the original order placed, before approving for printing. Changes or alterations to the designs could significantly affect the time of production and delivery date.

Color Accuracy:
Advance Designs will reproduce color from submitted images, transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Blue:
Using CMYK definitions, you will have a better idea of how the colors will appear in your printed piece. Here is a common example: many programs translate the 100% Blue in RGB into a somewhat purple-looking color in CMYK. We recommend a CMYK value of 100-65-0-0 to get a nice clean blue. Working in the CMYK color space allows you to select the CMYK recipe, or “screen build”, that gives you the results you want.

Black:
When creating blacks in CMYK, many designers make the mistake of setting the black on the CMYK scale to 100% and turning all the other color values down to 0%. This is not, however, the best way to create a “rich” black, and it will cause blacks to print in duller, less-vivid tones. To obtain a “rich” black color, we suggest that you set the CMYK value to: 75% Cyan, 40% Magenta, 40% Yellow, and 100% Black.

Red:
CMYK also has difficulty with dark reds. When dark reds are converted and printed, they have a tendency to print as dark browns. Like blues and purples, dark reds and dark browns have similar color percentages. Creating a dark red in CMYK requires 100% magenta/100% yellow/60% black. Creating a dark brown requires 70% magenta/100% yellow/80% black. To keep your dark reds from printing as dark browns, we recommend that you reduce the amount of Black in them.

COLOR QUESTIONS:

Can the color be guaranteed?

It is recommended that a color match proof is ordered or that our color safe key is utilized which will allow you to have a reasonable expectation of color output. Although it is impossible to definitively match a given color, these colors are considered safe and less susceptible to large shifts in appearance.

Question:

If I’m reordering can the color be the same as the last time?

Answer:

It is not possible that the colors can be matched perfectly from job to job. If you use our safe color key the color will be much more predictable to the color you intend.

Question:

Will the same colors vary in output when printed on different paper stocks?

Answer:

It is possible that the same colors may vary as light hits the different coatings and materials our eyes are presented with variations of the color.

Question:

Why does the final print job look different from how it looked on my monitor?

Answer:

When viewing artwork on a monitor you are viewing in RGB which is Red / Green / Blue gamut. Printing is done in CMYK – Cyan / Magenta / Yellow / Black. Please prepare your files in CMYK mode in your photo editor to get a better understanding of setting up your colors.

Indemnification:
The customer will indemnify and hold harmless the printer, Advance Designs, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.

Turnaround:
The turnaround time is 4 to 8 business days. Anything less than 3 days consider a rush job, additional fees will be charge. Jobs submitted by 10:00 AM PST (Pacific Standard Time) that meet our digital file guidelines and include full payment will be printed by the next business day. Business days are Monday to Friday and do not include weekends or holidays. Orders submitted on Saturday, Sunday or holidays will begin on the next business day. Advance Designs is not responsible for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Orders may not be ready on time due to unforeseen circumstances such as breakdown of equipment, power outages etc. therefore turnaround times are not guaranteed.

Three day services:
(3) Day Rush orders will print in (2) business days after approval and processed payment before 9 a.m cut off time.
Than the product will ship on the (3) third day.  *Any issues with submitted files and/ or payment may delay your order.

Next day services:
Orders will print in (1) one business days after approval and processed payment. They will ship on the (2nd) second day.
Round Corners: Add (1) additional business days to turnaround time.  ORDERS PLACED BY 8 A.M PST, AND APPROVED BY 9 A.M PST, WILL PRINT IN ONE BUSINESS DAYS AND SHIP ON THE NEXT BUSINESS DAY.

Changing files that have been sent to press:
As a courtesy to our customers, Advance Designs allows replacement of files sent to the press but not yet printed depending on the job status:

At Prepress:
1 free incident of replacing files per order, turnaround time reset based on the time the replacement files are received by Advance Designs.

Ready for Press:
Once we have checked your file and it is ready for press we cannot accept replacement files beyond this point.

Complaints:
All complaints must be registered within 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we would rerun at no charge. We maintain the right to judge what a manufacturing defect and error is.

Sales Tax:
All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with the first order.

Material and Samples:
All materials we create in producing your job are the property of Advance Designs. These materials will not be sold or given to any other party. We reserve the right to distribute free samples of your postcard and use your artwork in our advertising.